Jim McGovern  condemns HMRC office closures

13 February 2014

Dundee West MP Jim McGovern has condemned the HMRC’s decision to close all of their 281 tax enquiry offices across the country. This includes the closure of the Dundee office based in Caledonian House in the Greenmarket.

The HMRC plans will see face-to-face services for the majority of users replaced with a telephone system.

This is despite figures which showing that in 2012 2.5million taxpayers visited local enquiry centres nationally.

The PCS trade union, which represents HMRC staff, have said that this decision places 1,300 jobs at risk.

Jim McGovern said;

“I am appalled by this decision.

"It is clear that the Dundee office and the whole national network remain well used and popular.

"When it comes to financial matters people prefer to speak with knowledgeable staff face to face, under these plans that vital service will be lost.”

“It has been made clear to me that many people who use the service find it invaluable.

"The sheer number of visitors nationally demonstrates what an important job the HMRC staff do in the enquiry offices.”

“The government’s decision is short sighted and is likely to be a false economy.

"An unsatisfactory service may well mean delays in taxes being collected and vital financial assistance for the public not being imparted.

"This is bad for the nation’s finances and bad for the public. 

"This decision is undoubtedly an error of judgement on the part of the government.”

“I have heard directly from PCS representatives who have told me of the great sadness felt by the Dundee staff at this decision and the tremendous worry it has caused. 

"I am calling on the government to do everything in their power to ease their concerns and support the staff in finding new roles.”

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